Account Manager - Artificial Lift in MIDLAND, Texas, United States

Role Summary\:

The Lead Sales Specialist (ALS) will demonstrate leadership in communicating business goals, programs, and processes for an area or business segment. In this role, you will utilize your experience or expertise to solve problems, develop and execute objectives for self and others, and can affect short-term and some long-term business goals.

Essential Responsibilities\:
  • Interface primarily with assigned external customers for all matters concerning new parts, inside sales, and total support, ensuring that both customer and BHGE objectives are met
  • Establish, implement, and monitor the Sales and Forecast process for assigned customers.
  • Keep updated the Market Share Information, well counts, win/loss Business, Competitors activity and share for the assigned customers.
  • Responsible to develop and execute all the sales cycle (quoting/bidding, delivery, execution, billing and collection) for all the assigned customers.
  • Cover all disciplines within the Sales/Planning and S&OP Forecast process.
  • Keep clean and updated the Trade-In, Fail Rentals, Warranty/Credits, Disputes or Bad Debts cases for assigned customers.
  • Assume overall responsibility for customer satisfaction
  • Serve as primary customer interface with the customer as Business management (Sales/Ops)   status and/or issues pertaining to operation.
  • Respond to all customer inquiries in a timely manner on the processing of customer orders, acknowledgements, Purchase Order amendments, and alteration notification.
  • Clearly define and communicate problems as perceived by the customer
  • Maintain complete and current knowledge of the product / Sales status including future use and needs of the customer
  • Manage the activities of supporting organizations to ensure that technical and business problems are resolved in the balanced interest of BHGE and the customer
  • Develop and maintain a customer preference relationship toward BHGE (using the DealMachine/Salesforce as a primary tool for CRM)
  • Monitor special programs and coordinate both internally and externally with the customer
  • Screen and analyze customer order practices looking for trends and unusual order practices
  • Provide liaison between Sales, Quality, Operations, and Engineering to resolve product or operation field issues
        Qualifications/Requirements\:
  • Bachelor's Degree from an accredited college or university (OR a High School Diploma / GED with a minimum of 4 years of experience in a marketing or sales position)
  • Minimum of 2 additional years of experience in customer logistics, sales, field or support operations
  • Preferred experience in Artificial Lift
Desired Characteristics\:
  • Local customer base and market experience
  • Knowledge of BHGE Artificial Lift product line and services and general oilfield services and functions
  • Ability to effectively interface with all levels of internal and external customers
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills
  • Work as part of team of talented, driven individuals with a 24/7 attitude
Locations\: Midland, TX

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