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Account Manager in Cecil Street, Singapore

Purpose and Scope:

The Account Manager ensures that the needs and expectations of clients and professionals are being satisfied.

The Account Manager is the first point of contact for professionals and clients; they are responsible for the operations, sales and services provided to their allocated accounts. The Account Manager is supported by Personnel Coordinators, for the recruitment and HR aspects of professionals deployed on order at clients.

Organisational Relationships:

This role reports directly to the Business Manager.

Working relationship with office functions.

Responsibilites and Task:

The Account Manager is responsible for:

Budget:

  • Managing gross margin on orders, inline with business line expectations.
  • Manages KPI’s as agreed by Business Managers ensuring profitable sales volumes and realizing strategic objectives.

Organisation:

  • Providing an efficient and effective service to all clients and contracted professionals.
  • Registration of client enquiries.
  • Search and selection of candidates, supported by the Personnel Coordinators where available.
  • Administration of the documentation related to the client and professionals.
  • Ensuring compliance with tax and legal legislation, in line with the company code of conduct.
  • Advising professionals of safety, environmental, and administrative policies.
  • Investigation and follow up of accidents, incidents, complaints, insurance claims, non-conformities and corrective improvements / actions.
  • Adherence to the Atlas Professionals Quality Management System.

Commercial & Clients:

  • Establishes productive, professional relationships with professionals in assigned customer accounts.
  • Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
  • Creating professional client proposals in accordance with service level agreements, and Business Managers guidelines.
  • Ensure that all timesheets are received and processed effectively.
  • Validate and approve invoices for services in a timely manner.
  • Maintaining positive Atlas KPI’s in “Enquiry to Clean Order” and “Clean Order to Timesheet”.
  • Reporting observation

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