;

MAS Technical Support Engineer in Pasig, National Capital Region, Philippines

Description\:
We are looking for passionate individuals with keen interest in learning new technologies and driven to apply their knowledge to solve the toughest problems and deliver optimum results. The chosen candidates will have an opportunity to work with an experienced team of engineers to deliver expert technical support and services to our installed-base worldwide.

Essential Functions (Responsibilities)\:
  • Responds to requests for technical support that come in via phone, email, web, or other mechanisms.
  • Documents all support activity using standard procedures in our case management system.
  • Owns and manages personal caseload and performs callbacks and case follow through as defined by the Case Management Procedures.
  • Provides product support to ensure efficient problem resolution, which includes critical/high-priority accounts and situations.
  • Identify and resolve product issues as part of an overall effort to provide design, application, technical, and troubleshooting assistance to Emerson sales and field engineers, support engineers, certified support providers, distributors, and customers.
  • Research and troubleshoot issues involving electrical/electronic control systems, PLC products, PLC applications/designs, operator interfaces, and associated software.
  • Design, assemble, test and simulate systems to identify and resolve reported product issues.
  • Interface with other engineering teams on design, reliability and maintainability for all products.
  • Evaluate new product designs and features.
  • Troubleshoots and identifies product problems for presentation to development for a resolution or disseminates appropriate information necessary to correct configuration issues.
  • Acts as a liaison between the customer and sustaining engineering teams.
  • Consults with Quality, Development, Application Engineering, and management regarding problem escalation, problem resolution, and potential critical accounts and situations.
  • Creates solutions for the Emerson Machine Automation Solutions Platforms Knowledge base.
  • Works to gain knowledge of how Emerson MAS Platforms software and hardware is applied in the market place. Maintains product knowledge by attending appropriate classes, seminars, and professional development activities.
  • Participate in case reviews with sustaining and other engineering teams.



Desired Characteristics\:
  • 1-2 years experience as an Application Engineer, Field Service Engineer, or Controls Engineer
  • Ability to quickly reproduce a customer problem, isolate cause and drive resolution
  • In-depth technical, application and domain knowledge.
  • Preferably familiar with National Electric Code (NEC and NFPA 79)
  • Ability to make decisions on case escalation based on customer business situations.
  • Strong communication and presentation skills as measured by previous technical presentations to customers and/or employees highly desired.
  • Sets an example in terms of quality, consistency and level of work, as well as work ethic and approach with adherence of the Case Management Procedures.
  • Proven PLC Programming experience.

Qualifications/Requirements\:
  • Product and solutions knowledge in a wide range of automation hardware and software products.
  • Ability to program, configure, and wire automation equipment, related sensors and devices.
  • Strong troubleshooting, customer service and analytical skills.
  • Strong written and oral communication skills.
  • Positive attitude when dealing with customers and co-workers.
  • Fluent in English
  • Bachelor of Science in Engineering from an accredited university or college



About Emerson
At Emerson, we are innovators and problem-solvers, focused on a common purpose\: leaving our world in a better place than we found it. Each and every day, our foundational valuesintegrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovationinform every decision we make and empower our employees to keep reaching higher.

As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets.

Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

Emerson, a Fortune 500 company with $15.3 billion in sales and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.

Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson. Join our team and start your journey today.

JOB SEARCH

Keywords / job title / skill / company

Type any location in the box above, or select below :
Africa
Asia & Pacific
CIS
Europe
Middle East
North America
South America
Afghanistan
Åland Islands
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas, The
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire, Sint Eustatius and Saba
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo, Democratic Republic of the
Congo, Republic of the
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Curaçao
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands (Islas Malvinas)
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern and Antarctic Lands
Gabon
Gambia, The
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and McDonald Islands
Holy See (Vatican City)
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Korea, South
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libyan Arab
Liechtenstein
Lithuania
Luxembourg
Macau
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia, Federated States of
Moldova, Republic of
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestinian territories
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russia
Rwanda
Saint Barthélemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the Islands
South Sudan
Spain
Sri Lanka
Suriname
Svalbard
Swaziland
Sweden
Switzerland
Taiwan
Tajikistan
Tanzania, United Republic of
Thailand
The Former Yugoslav Republic of Macedonia
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
United Arab Emirates
United Kingdom
United States
United States Minor Outlying Islands
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Islands (US)
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe

Country, town, city or postcode

--Web3New--